Behind the Scenes - Week 36
Nugget of the Week
You might think that some workplace situations are not appropriate for bringing out childlike behaviour. Think again.
I was d
elivering a course on Presentation Skills this week in a client’s office. We had a great day and there were lots of golden nuggets shared as we explored the why, how and what of presenting an often dry subject. At the end, the group gave me a round of applause, and I spontaneously curtsied, just as I would have done as a child. That provoked more laughter, which was a great way to end what had been an insightful and beneficial day.
This Sh** Really Happened!
So, these price hikes then, what if I were to tell you that I’m talking percentage increases in the hundreds, not just the tens! Really. I don’t begrudge anyone increasing their prices – heck I do that myself, and that’s because I’m a business not a charity. But there’s good business and then there’s greedy!
To add insult to injury, I got the email about the latest automatic price hike the day it would be billed! Being customer focused this is NOT!
It smacks of ‘take it or leave it’ arrogance, and I’ll give you two guesses as to what I’ll be doing. Yep – they got an email from me, and regardless of whether they read it or not, I have the right to respond to their notification.
Coming up, Buttercup!
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So, that’s a spin around parts of my week and on reflection, there was never a dull moment. I look forward to you joining me next week, and I promise not to make you dizzy!